General Q&A Section

Q: How is Skylark different from other web hosting providers?

A: Skylark offers a personalized touch by handling the bulk of the setup for you, ensuring a seamless and stress-free experience. Unlike other providers, we offer highly flexible hosting options. You can co-host with us if uptime SLAs are not a concern, or we can manage hosting with other vendors on your behalf. You’ll also benefit from a dedicated team familiar with your business, providing US-based support without routing your requests to a call center. Additionally, as part of LegionC4, a Managed Service Provider, we can offer comprehensive IT services beyond just websites.

Q: What does Skylark – Concierge Web Services do?

A: Think of us as your dedicated IT department for all things web-related. Whether you need a new website built from scratch or have specific requirements for an existing site, we’re here to streamline the entire process for you. Here’s how we operate:

In its simplest form, you present us with your high-level website requirements, and we take care of the rest. From domain registration and hosting setup to design, development, and ongoing maintenance, we tailor solutions to fit your business needs. Our goal is to house everything under one roof, simplifying your experience and ensuring seamless integration of services.

Additionally, we offer comprehensive support through our US-based team, ensuring your technical needs are met promptly and effectively. From basic troubleshooting to strategic advice on expanding your online presence, we’re committed to being your trusted technical partner.

Feel free to explore our detailed service offerings further in this discussion or reach out to us directly to discuss how we can best support your business’s web presence.

Q: Can I access and edit my website myself?

A: Absolutely! We will set you up with an admin account and provide a general overview during the hand-off. If you would like additional training, we can arrange that for you or provide links to video tutorials. Most of our clients prefer to let us handle the changes if they are too busy, and in such cases, we bill on a time and materials basis in 15-minute increments to keep costs manageable. For more significant changes, such as custom WordPress plugin development or large-scale design work, we will prepare a proposal to give you full control over the costs. Change requests and projects can be managed through our Client Portal or by simply sending us an email.

Q: What happens if I need help with my website?

A: This is exactly what we specialize in. Think of us as your dedicated technical advisors—we’re here to assist you whenever you need support. You can easily submit help requests through our Client Portal, or alternatively, feel free to reach out to us via phone or email. We prioritize responsiveness and aim to resolve your queries promptly to keep your website running smoothly.

Pricing Q&A Section

Q: Why is your Starting Package $34.99/mo while other vendors start as low as $2.95/mo?

A: It is not an apples to apples comparison. Our starting package offers comprehensive managed web services that go beyond basic web hosting. While other vendors may offer lower initial prices, they often come with limitations and additional costs for essential features like domain management, security, and customization.

Setup and Customization: Our package includes comprehensive site setup, starter design work with graphics and logo, custom branded template, and plugins configured. Competitor’s plan offers AI tools and site creation, but lacks detailed customization and design support.
Security and Support: We provide advanced antivirus and threat protection, managed backups, and dedicated support. Competitor’s plan includes basic chat support and AI tools, but may not offer robust security features or dedicated support.

Q: Do you provide email services with your packages?

A: We do provide starter email services now with our packages. The first email account is free. Additional email accounts and distribution groups are $3.50/month each, billed annually. No additional cost for email aliases. Every Account is routed through a Managed Bitdefender Email Security Gateway which is a cloud-driven email security gateway that provides comprehensive protection against various types of email-centric threat vectors. It offers advanced features to detect and prevent email-borne threats, including spam, viruses, ransomware, phishing attacks, and business email compromise (BEC) attacks. All connections to our email servers are via SSL/TLS. That is our minimum security standard for email.

However, we recommend using more robust email solutions such as Proton Mail or Office 365 for most businesses, and we can help you set it up. Here’s why:

Explanation:
Many hosting providers offer free email services using open-source platforms. However, these may lack the robust security features necessary for business communications. By opting for Proton Mail or Office 365, you benefit from advanced security measures, encryption, and professional support tailored to business needs.

Key Considerations:

Security: Protect sensitive data with encryption and advanced security measures.
Reliability: Ensure email service availability and support for business continuity.
Integration: Seamless integration with other business tools and services for efficiency.
Choosing a secure email service like Proton Mail or Office 365 enhances your business’s email communication, prioritizing security and reliability.

Pricing Q&A Section

Q: Who owns the designs and graphics created for my website?

A: We believe in transparency and ownership. Once we complete your website design, all images, logos, and graphics are yours to use as you wish. (Note that any third party stock images used on your site may have licensing restrictions.)

Explanation:
We ensure that any custom designs, logos, and graphics created during the development process become yours to use and/or will source the licensing for you. Whether it’s a logo tailored to your brand or custom graphics enhancing your website’s visual appeal, you may use those graphics as you wish for your business or organization.

Q: What happens to the plugins and capabilities provided with your Starter Package if I decide to leave Skylark – Managed Web?

A: The plugins and capabilities included in our Starter Package are provided to enhance your website’s functionality and performance. Here’s what you need to know:

Explanation:
When you subscribe to our Starter Package, you gain access to essential plugins and capabilities that are integral to maintaining your website’s operations. These plugins may include features for security, SEO, performance optimization, and more.

Upon Cancellation:
If you choose to discontinue our services, you will need to subscribe to these plugins separately to retain their functionality. Each plugin typically requires a subscription or licensing agreement directly from the plugin provider to continue receiving updates and support.

Key Considerations:

Continued Functionality: Plan ahead to ensure uninterrupted access to essential website features.
Plugin Providers: Contact respective plugin providers for subscription details and terms.
Support: We can assist with transitioning or recommend alternatives to maintain your website’s performance.
Our Commitment:
We prioritize transparency and provide recommendations to help you seamlessly manage your website’s functionality, even if you choose to transition away from our services.

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Disclaimer:

LC4 provides web design services for a variety of clients, including businesses, political organizations, and individuals. The creation of a website does not constitute an endorsement of any business, product, service, political candidate, or cause. Our company focuses solely on the technical and artistic aspects of web design and does not provide legal, financial, or political advice.